The Price of Government by David Osborne Peter Hutchinson

Author:David Osborne, Peter Hutchinson
Language: eng
Format: epub
Publisher: Basic Books
Published: 2011-03-28T00:00:00+00:00

For governments drowning in the permanent fiscal storm, there is every reason to listen. When citizens are placed in the driver’s seat, they will actually take far more responsibility for the driving. In the same way that ATMs made customers into their own bank tellers, citizens will, when given the opportunity, fill out forms, do the data entry, arrange for payment, and do the scheduling connected with services. In the end, they will get better service, feel more satisfied with the experience, and save their governments both time and money.

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